What Is Responsible Gaming?
Responsible gaming means playing within your means, staying in control of your time and money, and treating gambling as entertainment — not as a way to earn income or escape problems. At solowin, we take this seriously. We're not just here to offer great games; we're here to make sure every player on our platform has a safe and enjoyable experience.
The Philippines has a vibrant gaming culture, from the casinos of Entertainment City in Parañaque to the growing world of online gaming. solowin is proud to be part of that culture — but we also recognize that gambling carries real risks. Problem gambling can affect anyone, regardless of age, income, or background. That's why solowin has built a comprehensive responsible gaming framework that gives players the tools, information, and support they need to stay in control.
Whether you're a casual player enjoying slots after work in Makati, or a regular bingo fan in Cebu, solowin's responsible gaming tools are always available to you — free of charge, no questions asked.
solowin's Core Responsible Gaming Principle: Gambling is a form of entertainment. It should be fun, voluntary, and affordable. The moment it stops being any of those things, it's time to use our tools or seek help. Gambling is addictive. Know when to stop.
Is Your Gambling Under Control?
Ask yourself these questions honestly. If you answer "yes" to three or more, it may be time to use solowin's responsible gaming tools or speak to a professional.
1
Do you spend more money on gambling than you originally planned, or more than you can comfortably afford?
2
Do you find yourself chasing losses — betting more to try to win back money you've already lost?
3
Has gambling caused arguments with your family, partner, or friends, or affected your relationships?
4
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
5
Have you borrowed money, sold belongings, or neglected bills to fund your gambling?
6
Do you gamble to escape stress, loneliness, depression, or other emotional problems?
7
Have you tried to stop or cut back on gambling but found it difficult or impossible to do so?
8
Do you hide your gambling activity from people close to you, or lie about how much time or money you spend?
If you answered yes to 3 or more: Please consider using solowin's self-exclusion or deposit limit tools below, or reach out to our support team. You can also contact the solowin responsible gaming team at [email protected] for confidential assistance.
How to Get Help
If you or someone you know is struggling with problem gambling, please know that help is available. solowin encourages all players to reach out — whether to our own support team or to professional counseling services. There is no shame in asking for help, and taking that first step is a sign of strength, not weakness.
1
Contact solowin Support
Reach out to our responsible gaming team at [email protected]. Our team is available 24/7 and will handle your inquiry with complete confidentiality. We can activate deposit limits, cool-off periods, or self-exclusion on your behalf immediately.
2
Use solowin's Self-Exclusion Tool
Activate self-exclusion directly from your account settings or by contacting support. This immediately blocks access to your solowin account and prevents new account creation. Your remaining balance will be returned to you.
3
Speak to a Professional Counselor
The Philippines has professional counseling services available for problem gambling. We encourage players to seek support from licensed mental health professionals or addiction counselors in their area — in Manila, Cebu, Davao, or wherever you are in the Philippines.
4
Talk to Someone You Trust
Sometimes the most important step is simply talking to a family member, close friend, or someone in your community. Problem gambling thrives in secrecy — breaking that silence is often the first step toward recovery.
Tips for Safe & Enjoyable Play
Responsible gambling isn't just about avoiding problems — it's about making sure every session on solowin is genuinely enjoyable. Here are solowin's top tips for keeping your gaming experience positive:
- Set a budget before you play — decide how much you're comfortable spending and stick to it. Use solowin's deposit limit tool to enforce this automatically.
- Never gamble with money you can't afford to lose — only use discretionary entertainment funds, never money earmarked for rent, bills, food, or family needs.
- Take regular breaks — step away from the screen every hour. Use solowin's session limit tool to remind yourself.
- Don't chase losses — if you've hit your budget for the day, stop. Tomorrow is another day. Chasing losses almost always makes things worse.
- Gambling is not a source of income — treat every peso you spend on solowin as the cost of entertainment, not an investment.
- Avoid gambling when emotional — don't play when you're stressed, upset, tired, or under the influence of alcohol. These states impair judgment and increase risk.
- Balance gambling with other activities — maintain hobbies, social connections, and interests outside of gaming to keep a healthy perspective.