solowin Terms & Conditions

2. Eligibility & Age Requirements

Access to and use of the solowin Platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You must be at least 21 years of age, as required under Philippine law and PAGCOR regulations governing online gambling.
• You must be physically located in a jurisdiction where online gambling is legal at the time of play.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, or officer of solowin, or an immediate family member of such a person.
• You must not have been previously excluded or banned from the solowin Platform.
• You must have full legal capacity to enter into a binding agreement under the laws of the Republic of the Philippines.

By registering on solowin, you represent and warrant that you meet all eligibility requirements stated above. Providing false information to circumvent these requirements is a material breach of these Terms and may result in permanent account termination and forfeiture of funds.

3. Account Registration

To access real-money games and features on solowin, you must register a player account. The following rules apply to all solowin accounts:

3.1 One Account Per Player

Each player is permitted to hold only one (1) active solowin account. Creating multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited and constitutes a material breach of these Terms. solowin reserves the right to close all duplicate accounts and forfeit any associated balances.

3.2 Accurate Information

You must provide accurate, complete, and current information during registration, including your full legal name, Philippine mobile number, and date of birth. You are responsible for keeping your account information up to date. solowin is not liable for any issues arising from inaccurate account information provided by you.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your solowin login credentials, including your password and OTP codes. You must not share your account credentials with any third party. solowin will not be held liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.

3.4 Account Verification (KYC)

solowin may require you to complete identity verification (Know Your Customer / KYC) procedures at any time, including before processing withdrawals. Required documents may include a government-issued Philippine ID (e.g., PhilSys ID, passport, driver's license), proof of address, and proof of payment method ownership. Failure to complete KYC verification may result in suspension of withdrawal privileges.

4. Deposits & Withdrawals

All financial transactions on the solowin Platform are conducted in Philippine Peso (PHP / ₱). The following terms apply to all deposits and withdrawals:

4.1 Accepted Payment Methods

solowin accepts the following payment methods for deposits and withdrawals: GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. solowin does not accept credit card deposits for gambling transactions, in compliance with current Philippine payment regulations.

4.2 Minimum Deposit

The minimum deposit amount on solowin is ₱100 via GCash or Maya. Minimum deposit amounts for bank transfers may vary. solowin reserves the right to modify minimum deposit amounts at any time with reasonable notice.

4.3 Withdrawal Processing

Withdrawal requests are processed within the timeframes specified on the solowin Platform. GCash and Maya withdrawals are typically processed within minutes to a few hours. Bank transfer withdrawals may take 1–3 business days depending on the receiving bank. solowin reserves the right to conduct additional verification checks before processing any withdrawal.

4.4 Withdrawal Conditions

Withdrawals are subject to the following conditions: (a) your account must be fully verified (KYC complete); (b) any applicable bonus wagering requirements must be met before bonus-derived winnings can be withdrawn; (c) withdrawals must be made to a payment method registered in your own name — third-party withdrawals are not permitted.

4.5 Currency

All transactions on solowin are denominated in Philippine Peso (PHP). solowin does not accept or process transactions in any cryptocurrency or foreign currency.

5. Bonuses & Promotions

solowin offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, as well as any specific terms attached to individual promotions:

• Bonuses are available to eligible registered players aged 21 and above only.
• Each bonus offer may only be claimed once per player, per household, per IP address, and per device, unless otherwise stated.
• All bonuses are subject to wagering requirements before any bonus-derived winnings may be withdrawn. Specific wagering requirements are stated in the individual promotion terms.
• solowin reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly stated.
• Any attempt to abuse, exploit, or manipulate bonus offers — including through the use of multiple accounts, coordinated betting, or other fraudulent means — will result in immediate account suspension and forfeiture of all bonus funds and associated winnings.
• solowin's decision on all bonus-related matters is final and binding.

For current bonus offers and their specific terms, please visit the Promotion page.

6. Gameplay Rules

All games available on the solowin Platform are governed by individual game rules, which are accessible within each game. The following general gameplay terms apply across all solowin games:

6.1 Fair Play & RNG

All solowin games use certified Random Number Generator (RNG) technology that is independently audited for fairness and randomness. Game outcomes are determined solely by the RNG and are not influenced by solowin or any third party. Return to Player (RTP) rates for slot games are published within the game information panels.

6.2 Technical Malfunctions

In the event of a technical malfunction, system error, or game interruption, solowin reserves the right to void affected game rounds and return the relevant stakes to the players' accounts. solowin is not liable for any losses arising from technical malfunctions beyond its reasonable control.

6.3 Disconnection Policy

If you experience a disconnection during a game round, the game will continue according to its programmed rules. solowin is not responsible for losses incurred due to internet connectivity issues on the player's end. It is your responsibility to ensure a stable internet connection when playing on solowin.

7. Prohibited Conduct

The following conduct is strictly prohibited on the solowin Platform. Violation of any of these prohibitions may result in immediate account suspension, permanent ban, forfeiture of funds, and referral to relevant law enforcement authorities:

• Registering or using the Platform if you are under 21 years of age.
• Creating or operating multiple solowin accounts.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the Platform for any money laundering, fraud, or other illegal financial activity.
• Exploiting software bugs, glitches, or vulnerabilities in any solowin game or system.
• Using automated software, bots, scripts, or artificial intelligence tools to play games or interact with the Platform.
• Colluding with other players to gain an unfair advantage in any game.
• Engaging in any form of cheating, match-fixing, or manipulation of game outcomes.
• Attempting to reverse-engineer, decompile, or otherwise tamper with solowin's software or systems.
• Harassing, threatening, or abusing solowin staff or other players.

8. Responsible Gaming

solowin is committed to promoting responsible gaming and providing a safe, enjoyable environment for all players. We take our obligations under PAGCOR's responsible gaming guidelines seriously.

solowin provides the following responsible gaming tools to all registered players: deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods, and self-exclusion options. Players who wish to use any of these tools may do so through their account settings or by contacting solowin support.

For more information on responsible gaming tools and resources, please visit our Responsible Gaming page.

9. Intellectual Property

All content on the solowin Platform — including but not limited to software, games, graphics, logos, trademarks, text, and design elements — is the exclusive property of solowin or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the solowin Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any solowin content without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, solowin and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

solowin's total aggregate liability to you for any claim arising out of or related to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your solowin account in the thirty (30) days preceding the event giving rise to the claim.

solowin does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.

11. Termination

solowin reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to: breach of these Terms, suspected fraudulent activity, failure to complete KYC verification, or violation of applicable law.

Upon termination of your account, solowin will process any remaining real-money balance (excluding bonus funds) in accordance with our standard withdrawal procedures, provided that no outstanding verification requirements or investigations are pending. Bonus balances and associated winnings may be forfeited upon termination where a breach of these Terms has occurred.

You may close your solowin account at any time by contacting our customer support team. Voluntary account closure does not affect any obligations or liabilities that arose prior to the closure date.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of the solowin Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. solowin operates in compliance with PAGCOR regulations and all applicable Philippine gaming laws.

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

13. Amendments

solowin reserves the right to amend, update, or replace these Terms at any time. When material changes are made, solowin will notify registered players via email or an in-platform notification. The updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the solowin Platform after any amendments have been posted constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Platform and may request account closure by contacting our support team.

14. Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the solowin support team:

solowin aims to respond to all formal inquiries within 2 business days. For urgent account-related matters, please use the live chat feature available on the Platform.